In the event that upon inspection of your equipment, an item is completely rejected, Golf Avenue will automatically make the necessary removals from the quote and proceed to pay the customer the remaining balance for other items, if applicable.
If all items in the trade-in quote are deemed unsellable, we will remove them and then the customer's card that was used will be charged for the full purchase amount.
Should the customer wish to recuperate their rejected club(s), they may contact Golf Avenue within 15 business days (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club(s) returned to them). If the customer does not contact Golf Avenue within 15 business days, Golf Avenue will dispose of the rejected items.
For any questions or concerns, customers may contact a Golf Avenue Trade-in Advisor, who will be happy to assist.